Last Updated: September 2026
This Refund & Cancellation Policy explains the general approach of A TO Z SOLUTION regarding cancellation requests and refunds connected with its educational consultancy, counselling, admission assistance, documentation support and related services.
A TO Z SOLUTION is an educational consultancy. Where a student makes payment directly to a university, board, institution or other third-party education provider, the refund rules of that respective institution will apply.
Fees paid for consultancy, counselling, application assistance, documentation support or other services provided by A TO Z SOLUTION may be treated according to the nature and stage of the service already performed.
Once a service has been substantially performed, processed or submitted on behalf of a student, the related service charges may not be refundable.
Students are advised to confirm their course, university/institution, eligibility and other admission details before making any payment.
If a student has paid tuition, examination, registration, admission, examination form, study material or any other fee directly to a university, open board, institution or education provider, any cancellation or refund will be governed by that provider's applicable rules and policies.
A TO Z SOLUTION does not independently determine or guarantee the refund of fees collected by a university, board or other institution. Students should refer to the relevant institution's current official refund and cancellation rules.
A cancellation request should be communicated as soon as possible through the contact details provided on this website.
The request may be reviewed based on the service involved, the amount paid, work already completed, application status and the applicable policy of the relevant university, board or institution.
Submission of a cancellation request does not by itself create an automatic entitlement to a refund.
Where a refund is applicable, the student may be asked to provide payment details, transaction information and other documents required for verification.
Refund eligibility may depend on the specific service terms and on whether the amount was retained by A TO Z SOLUTION or paid onward to a university, board or other institution.
Approved refunds are credited via the original payment method (Bank Transfer, UPI, or Card), and third-party payment gateway or banking charges, if applicable, may be deducted.
Charges relating to services that have already been delivered, processed or substantially completed may be non-refundable. This may include consultancy work, counselling, application processing, documentation support or other completed assistance, depending on the circumstances.
Government, university, board, examination, registration or other third-party charges are subject to the respective authority's rules and may not be refundable by A TO Z SOLUTION.
Once a refund request is approved and verified, the refund will typically be processed within 7 to 10 working days through the appropriate payment channel.
A TO Z SOLUTION will communicate with the concerned student regarding the status of an approved refund where appropriate.
If you have a cancellation or refund-related query, please contact A TO Z SOLUTION: